Comments on: AT&T: Support and Naked DSL http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/ lukebaker.org Tue, 06 Jan 2009 06:16:28 +0000 http://wordpress.org/?v=2.5.1 By: Shawn http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-10931 Shawn Thu, 07 Feb 2008 16:51:51 +0000 http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-10931 This phone number is for the midwest. Texas residents should call 888-387-6270. Same hours apply. This phone number is for the midwest. Texas residents should call 888-387-6270. Same hours apply.

]]> By: Liz K. http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-8853 Liz K. Fri, 04 Jan 2008 06:46:47 +0000 http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-8853 If you want to be an early adopter of this, be ready for some pains b/c AT&T is making it miserable for me to transfer. But we need enough early adopters to tell AT&T to screw off and unbundle their services... I live in San Francisco and had AT&T High Speed, placed the order on 12/24/07 for $23.99 dry loop service. What a joke. They screwed up my order and so didn't place it (after telling me it'd take two business days to get done). The originally scheduled downtime happened (on 12/31) but the uptime sure hasn't yet. It was planned for 1/2 but on 1/3 I checked and found out that the "order hadn't been placed". WTF? Currently no department wants to take responsibility to get this done, even though someone there screwed up the order. They first told me it'd take 2 business days, now they're saying 5 biz days from the date of the "fixed" order and that "Dry Loop cases don't have escalations because they are not a priority." (I'm appalled that they can say this with a regretful tone - it's condescending) Customer service reps are sweet but ineffective - if AT&T wants to keep its techier clients they need to get with the times. This is 2008 and Silicon Valley - play nice before the Google gets in on your turf. If you want to be an early adopter of this, be ready for some pains b/c AT&T is making it miserable for me to transfer. But we need enough early adopters to tell AT&T to screw off and unbundle their services…

I live in San Francisco and had AT&T High Speed, placed the order on 12/24/07 for $23.99 dry loop service. What a joke. They screwed up my order and so didn’t place it (after telling me it’d take two business days to get done). The originally scheduled downtime happened (on 12/31) but the uptime sure hasn’t yet. It was planned for 1/2 but on 1/3 I checked and found out that the “order hadn’t been placed”. WTF?

Currently no department wants to take responsibility to get this done, even though someone there screwed up the order.

They first told me it’d take 2 business days, now they’re saying 5 biz days from the date of the “fixed” order and that “Dry Loop cases don’t have escalations because they are not a priority.” (I’m appalled that they can say this with a regretful tone - it’s condescending)

Customer service reps are sweet but ineffective - if AT&T wants to keep its techier clients they need to get with the times. This is 2008 and Silicon Valley - play nice before the Google gets in on your turf.

]]> By: Jon http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-5257 Jon Thu, 16 Aug 2007 19:54:34 +0000 http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-5257 If you tell them that Cable is at higher speeds for the same price they will change the package prices to $5 over standard DSL. If you tell them that Cable is at higher speeds for the same price they will change the package prices to $5 over standard DSL.

]]> By: Phil Boonstra http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-3493 Phil Boonstra Wed, 30 May 2007 21:09:37 +0000 http://lukebaker.org/archives/2007/03/09/att-support-and-naked-dsl/#comment-3493 You were the 8th site when I googled "dry loop dsl att" but the most helpful. Thanks! You were the 8th site when I googled “dry loop dsl att” but the most helpful. Thanks!

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